curriculum vitae

Personal Information


Academic titles

Date of Birth




Lisa Knapen

BSc, MSc

9th of march, 1993


Dutch: native
English: professional,
working proficiency

About me

I am a persistent and thorough professional willing to put in the work to further develop myself.
I'm not educated for any job in particular, however I have a broad knowledge of design, IT, communication and research. Furthermore, I'm open-minded and able to incorporate traditional strategies with new innovative techniques, a perfect fit for modern commercial strategies. Although I'm just starting out in the professional world, I am driven by ambition.

I’m looking for a challenging and interesting job in marketing in the region of Amsterdam.


Adobe Photoshop

Adobe Indesign

Adobe Illustrator






Skilled in:

Marketing Communications
Social Media
Public Relations
Research Methods

Worked with:

Adobe Dreamweaver
Adobe Premiere Pro
Mac OSX 10.6+
Windows XP, Vista, 7, 8
Microsoft Office





Uithoorn, the Netherlands

My company, which deals in communication advise, (web)design and photography. My main client is the company I've worked for as an intern: Travalco. They were so impressed by my skills, that they wanted me to keep developing media outings for them.
  • Mar 2014 - Dec 2017
Website Mar 2014 - Dec 2017

Master's thesis research


Nijmegen, the Netherlands

My master's thesis researched the interaction of location based advertising and existing privacy concerns on brand choice, mediatied by psychological reactance. It was researched within a virtual environment displayed in a HTC Vive with eye-tracking and hand-held controllers. I worked in collaboration Jan Aarts and Merel van Kessel and we were aided by X-Ingredient, who let us use their virtual reality equipment and set-up. X-Ingredient is a company who is specialized in the development of campaigns and tools to activate the consumer. More information about X-Ingredient can be found on their website.
  • Feb 2017 - Jun 2017
Website Feb 2017 - Jun 2017



Amsterdam, the Netherlands

TBWA\Neboko is a part of TBWA\WORLDWIDE, a group of communication bureaus with 274 offices in more than 100 countries. The bureau develops communication strategies, commercials, internet videos, retail instore communication, real time marketing and mobile apps. I was an intern in Neboko Retail, where I designed a mobile application for a large Dutch company based on current trends, innovations and a usability study.
  • FEB 2015 - JUN 2015
Website FEB 2015 - JUN 2015
Call Support


First Line Support

Eindhoven, the Netherlands

Atos provides tech support for large companies. I handled the first line support of the incoming calls and emails and sometimes helped with recording voice messages.
I have been Lisa’s Resource Manager for about 2 years. I found her to be consistently pleasant, hardworking, flexible and tackling all assignments with dedication and a smile.
Besides being a joy to work with, Lisa is a take-charge pragmatic individual who is able to present creative ideas and communicate the benefits through the appropriate channels. She has been a worthy member of an excellent performing team of 1st line support engineers, serving multiple customers and presenting high call resolution solutions on all occasions. Lisa has been assisting in multiple projects, delivering work packages in a timely manner. Lisa has assited in Service Improvement Planse driving overall quality figures to a higher level. During her tenure, we saw an increase in customer satisfaction, increased efficiency in call handling and overall decrease of operational costs.

Though she was a valuable asset to our group of 1st line engineers, Lisa was also extraordinarily helpful in other areas of the company. In addition to continuous service improvement and quality management, Lisa assumed a role in inspiring and motivating other employees.

I highly recommend Lisa for employment. She is a team player and would make a great asset to any organisation. G.P. Wirtz
I have been Lisa’s team leader for about one and a half year. Lisa is hardworking, exible, pleasant to work with and always shows up with a smile. Lisa has been a worthy member of an excellent team of 1st line agents serving multiple customers. She was able to take charge, present reiterative ideas.

I highly recommend Lisa for employment. She is a team player and would make a great asset to any organisation. K.A.J. Jansen
  • DEC 2011 - JAN 2015
Website DEC 2011 - JAN 2015



Hallandale Beach, the USA

Travalco is a business-to-business company who delivers travel experiences for visitors to North America and the Caribbean by providing international travel companies with custom products inspired by travel preferences. I worked as an intern in the media department, handling the design of media outings such as tour guides, folders and promotional stands. Together with Nadine van Tuyl, we designed a new website for Travalco, based on extensive usability studies and in accordance with the requirements which Travalco had set.
During her tenure with the company, Lisa Knapen has proved herself as responsible, reliable, insightfull, polite and generally well liked.

Lisa exceeded our expectations in many ways; she has proven to be an extremely conscientious, competent and ambitious team member with the ability to comprehend new concepts and tasks very quickly. She takes initiative, is creative and technically very competent.P. van Berkel
At her internship, Lisa has demonstrated a great ability to work in groups.
She is very responsible and her time management skills are very highly developed for a person of her age range. She is proactive, dynamic, confident, organized and very practical. Responds very positively to criticism and is always looking forward to improvements.

The skillset related to her studies and that has been shown in the assigned tasks reflects her high knowledge.P. Giraldo

  • AUG 2013 - JAN 2014
Website AUG 2013 - JAN 2014



Communication Science - Media & Influence


Radboud University, Nijmegen

  • Weighted average 7.4/10
  • Master's thesis completed with an 8/10.
  • Extra course: App-Lab Intelligent Mobile Apps. Completed with an 8.5/10.
  • Aug 2016 - Jun 2017
I know Lisa as a very motivated scholar who is eager to work on several projects. She has great scientific as well as practical skills.
She is highly productive, always delivers according to deadlines, and has great communicative skills. The quality and speed in which she has realized her thesis project in Communication Science has impressed me, as well as the professional way she presented the results. Lisa is a real pleasure to work with!

Dr. P.E. Ketelaar
Website Aug 2016 - Jun 2017

Communication Science


Radboud University, Nijmegen

  • Weighted average 7.5/10
  • Aug 2016 - Jun 2017
Website Aug 2016 - Jun 2017

Information & Communication Technology: Media Design


Fontys Hogescholen, Eindhoven

Cum Laude

  • Bachelor's thesis completed with an 8/10.
  • Specialization: Digital Publishing.
  • Minor: 'Public Relations: Storytelling' at Hogeschool Rotterdam.
  • Participated in the 'excellence' program.
  • Aug 2011 - Jul 2015
Website Aug 2011 - Jul 2015

Public Relations: Storytelling


Hogeschool Rotterdam, Rotterdam

  • Weighted average: 6.9/10
  • Aug 2014 - Jan 2015
Website Aug 2014 - Jan 2015

Graphic Design


AKV St. Joost, Breda

  • Prematurely terminated study.
  • Aug 2010 - Jun 2011
Website Aug 2010 - Jun 2011

Nature & Health


Philips van Horne, Weert

  • Choice courses: Physics & Mathematics B.
  • Extra course: Art class.
  • Aug 2005 - Jul 2010
Website Aug 2005 - Jul 2010